Frequently Asked Questions
Everything you need to know about launching and managing your gift card program with Globagift.
General
The basics of the Globagift platform and what we do.
What does Globagift do?
Globagift is a merchant-first gift card infrastructure that handles issuance, redemption, analytics, and distribution globally.
How fast can we launch?
Most merchants can launch in days using our low-code embed or plug-and-play extensions.
How do customers redeem?
Customers can redeem online during checkout or in-store by presenting a QR code/barcode for processing via your POS or our merchant app.
Who is it for?
We serve consumer-facing merchants, merchant networks, and platforms in emerging and frontier markets who want to unlock gift card revenue.
How is Globagift related to Globapay?
Globagift is part of the Globapay family and runs on Globapay's infrastructure for payments, routing, fraud prevention, and compliant operations.
Program Management
How to manage locations, currencies, and cards.
Which currencies are supported?
We support a wide range of currencies including TTD, JMD, EUR, NGN (planned), and more than 40 others via the Globapay network.
Do you support multiple locations?
Yes. Our platform handles multi-location scoping with role-based access, allowing HQ oversight with local redemption controls.
Can I issue refunds as gift cards?
Yes. You can convert refunds and returns into store credit gift cards to retain revenue within your business.
How does distribution work?
Where enabled, your gift cards can be listed across select consumer networks with multi-million user reach, managed via a unified dashboard.
What type of gift cards are supported?
Gift cards are digital. Customers receive them electronically (Email/SMS) and redeem them online or in store.
Selling & Integration
How to sell online and in store, and integrate with your site.
How do I sell gift cards online?
Sell through a hosted webshop you can link or show as a QR code, or embed the gift card module on your own site with an inline embed or pop-up button snippet. Checkout runs securely inside Globagift's own checkout.
How do I sell and redeem gift cards in store?
Use the Globagift POS screen: the Issue tab sells cards at the register and the Redeem tab redeems them and checks balances, with any remaining balance kept on the card for future use.
Do you support tips and partial redemptions?
Yes. Our system supports partial redemptions, tipping prompts at POS, and balance tracking across multiple transactions.
Are analytics included?
Yes. Every merchant gets a dashboard tracking sales and redemptions, plus CSV exports of sales and redemption data for reporting.
Still have questions?
Our team is here to help you design the perfect gift card program for your business.